How can we help?

Contact Wayne

Have a question, feedback, or something that needs fixing? Email me directly.

For a technical issue, include what happened, your iPhone model, iOS version, Memo version, and any error message. Please do not send passwords, sign-in codes, agent credentials, or private recordings.

A memo is still processing

Transcription needs an internet connection. Check your connection, then open Memo to see its current status. A longer recording can take longer to upload and transcribe. If the status does not change, contact us with the details above.

Keep the app installed and preserve the recording while we investigate. Deleting the app can remove audio that has not finished uploading.

Signing in

Use the same Apple, Google, or email sign-in you used for your account. For email sign-in, enter the latest verification code and check your spam folder if it does not arrive. Never share a sign-in code with support.

Connected agents

Open Settings and Connect agents for the MCP connection address and instructions. Connected agents can read your memo text. Revoke a connection in Settings to stop its future access.

Account, privacy, and subscriptions

Contact us for account or privacy requests during private testing. In-app account deletion is being completed before public release. If you have an App Store subscription, manage or cancel it in your Apple account’s subscription settings; deleting an account does not cancel a subscription.

Read our Privacy Policy and Terms and Conditions.